As we welcome 2022, the Sterling RISQ family extends our gratitude to our clients and partners for continuing to trust us as your partner for background screening and verification services.
2021 has brought an array of unique challenges and promising opportunities. For Sterling RISQ, these challenges and opportunities have shaped how we provide our services in the short term and they have informed our strategies for supporting you to build a foundation of trust and safety in your workplace in the long term.
Here are some of the ways we have changed in 2021:
Investing in ourselves to deliver better service
2021 saw continued growth in demand for our services. Businesses in our region are hiring and in an increasingly challenging recruitment market. We are focused on meeting this increased demand whilst maintaining high client service levels. This meant conducting significant hiring and investing in our own organisation.
We recruited and onboarded over 200 new staff to meet this increased demand. Our new recruits are now onboarded and we look forward to seeing what they achieve in 2022. We have also been investing in our technological capabilities to ensure we are delivering our services with the highest level of speed and accuracy, our Northstar is to automate as many product lines as possible to deliver real-time results.
Adapting our focus in our changed world
Many of us have significantly changed the way we work, but we need to ensure that this shift is done in a sustainable and mentally healthy way for all staff. We prioritised mental health and real connections this year. We championed various initiatives like ‘no camera days’ to give employees a break from being on video, organising group lunches between colleagues to ensure time away from their desks, and encouraging boundaries for work after hours.
We have loved hearing of these initiatives from clients and are always on the lookout for more ways we can support staff. Please let us know if you have any suggestions that have worked well at your organisation.
Taking one step at a time
2021 has once again shown the adaptability, grit and resilience of humanity. We have met uncertainty and challenges head-on, we have rolled with the punches of new developments, and through it all, we have worked together with one step at a time to build something important.
We will continue to work hard to deliver in 2022, so do reach out to us here if you have any enquiries on how we can serve your organisational needs in 2022.